Hi, I'm Clare!
Hi, I'm Clare!
I'm a senior product designer located in Cambridge, MA. I design products at Close.
AI Assistant @ Close
Chloe is Close's AI assistant, built directly into the CRM. Users can ask questions in plain language and get answers grounded in their own data.
She can search leads and activities, pull reports and tables, draft emails and notes, update records, and explain how to use Close, all without leaving the page someone is working on. As of June 2026, it is currently in beta.
AI Assistant @ Close
Chloe is Close's AI assistant, built directly into the CRM. Users can ask questions in plain language and get answers grounded in their own data.
She can search leads and activities, pull reports and tables, draft emails and notes, update records, and explain how to use Close, all without leaving the page someone is working on. As of June 2026, it is currently in beta.
Agents @ Close
AI agents are software that takes action on its own, handling multi-step work like triaging tickets, writing code, and running outreach.
Close's Agents bring this to sales. Voice Agents call and qualify leads, book meetings, and log outcomes to the CRM, while Custom Agents send recurring updates and reports built from a team's own data.
Agents @ Close
Redesigned an existing e-commerce website to improve the user experience and increase sales, including a streamlined checkout process and improved navigation.
Migrating the Content Library to Google Vertex
The Content library was the "brain" behind Drift's AI chatbots. Customers uploaded their websites and files so their bots could answer visitor questions accurately and autonomously.
In late 2024, we rebuilt it on Google Vertex to fix accuracy issues with ChatGPT.
Migrating the Content Library to Google Vertex
The Content library was the "brain" behind Drift's AI chatbots. Customers uploaded their websites and files so their bots could answer visitor questions accurately and autonomously.
In late 2024, we rebuilt it on Google Vertex to fix accuracy issues with ChatGPT. After launch, the bot's acceptance rate rose from 40% to 80%.
Performance Reports & Training AI Chatbots
Drift's customers could train their AI chatbots, but couldn't see whether it was working or prove its value to stakeholders.
I redesigned the AI responses testing page to show acceptance rates by category, and designed two performance reports that compare AI and non-AI chatbots and reveal what site visitors are asking about.
Performance Reports & Training AI Chatbots
Users could train their AI chatbots, but couldn't see whether it was working or prove its value to stakeholders.
I redesigned the AI responses testing page to show acceptance rates by category, and designed two performance reports that compare AI and non-AI chatbots and reveal what site visitors are asking about.
About
A radiant beam of sunshine and creativity, powered by dog photos, matcha lattes, and my three monitors.
I’m a Boston-based product designer with over ten years of experience in visual design, marketing, and project/operational management. I'm also a design advocate who loves creating experiences that are thoughtful, intuitive, and accessible. For the last several years, I've focused deeply on AI product design: multi-agent systems, chat assistants, & AI-powered workflows.
If I'm not spending my day painting or playing turn-based, strategy RPGs, I'm cuddling with my two miniature dachshunds, Mocha and Latte.
About
A radiant beam of sunshine and creativity, powered by dog photos, matcha lattes, and my three monitors.
I’m a Boston-based product designer with over ten years of experience in visual design, marketing, and project/operational management. I’m also a design advocate who loves creating experiences that are thoughtful, intuitive, and accessible. For the last several years, I’ve focused deeply on AI product design: multi-agent systems, chat assistants, & AI-powered workflows.
If I’m not spending my day painting or playing turn-based, strategy RPGs, I’m cuddling with my two miniature dachshunds, Mocha and Latte.
About
A radiant beam of sunshine and creativity, powered by dog photos, matcha lattes, and my three monitors.
I’m a Boston-based product designer with over ten years of experience in visual design, marketing, and project/operational management. I'm also a design advocate who loves creating experiences that are thoughtful, intuitive, and accessible. For the last several years, I've focused deeply on AI product design: multi-agent systems, chat assistants, & AI-powered workflows.
If I'm not spending my day painting or playing turn-based, strategy RPGs, I'm cuddling with my two miniature dachshunds, Mocha and Latte.
Skills
Skills
UX design
UX design
UI design
UI design
Product design
Product design
Design systems
Design systems
Systems thinking
Systems thinking
Wireframes
Wireframes
User research
User testing
User testing
User journeys
User journeys
Usability testing
Usability testing
Personas
Personas
Workflow maps
Workflow maps
Mentoring
Mentoring
Figma
Figma
Claude
Claude
Photoshop
Photoshop
GitHub Copilot
GitHub Copilot
+ More
+ More
Design experience
Design experience
Senior Product Designer
Senior Product Designer
Senior Product Designer
Close
Close
Close
October 2025 - Present
October 2025 - Present
Senior Product Designer
Senior Product Designer
Senior Product Designer
Drift / Salesloft
Drift / Salesloft
October 2023 - October 2025
October 2023 - October 2025
Product Designer
Product Designer
Product Designer
Haven Technologies
Haven Technologies
September 2020 - September 2023
September 2020 - September 2023
UX Design Intern
UX Design Intern
UX Design Intern
Learn From a Chef
Learn From a Chef
April 2020 - September 2020
April 2020 - September 2020
Let's connect!
Have any questions or want to collaborate on a project?
Don't be shy - drop me a line!
Let's connect!
Have any questions or want to collaborate on a project?
Don't be shy - drop me a line!